Terms and Conditions
Last updated: 1 January 2025
1. Who These Terms Apply To
These terms and conditions govern the use of the TechServ website (techservint.com) and any services provided by TechServ International, a U.S.-based technology solutions company. By using our website or engaging our services, you agree to these terms.
2. Our Services
TechServ provides software development and related technology services including, but not limited to: web development, mobile app development, UI/UX design, cloud solutions, DevOps, AI/ML development, and digital consulting. The specific scope of services for each client is agreed in a separate project proposal or contract.
3. Project Agreements
All project work is governed by a separate Statement of Work (SOW) or project agreement. These terms form the general framework, but the specific deliverables, timelines, and payment terms for your project will be defined in your project agreement. In the event of any conflict, the project agreement takes precedence.
4. Payment Terms
Payment terms are specified in each project agreement. Generally:
- A deposit is required before work begins
- Milestone payments are due upon delivery of agreed milestones
- Late payments may incur interest at 8% above the Bank of England base rate (as permitted under the Late Payment of Commercial Debts Act)
- We reserve the right to pause work on overdue accounts
5. Intellectual Property
Upon receipt of full payment, the client owns the custom code and design deliverables created specifically for their project. TechServ retains ownership of any proprietary tools, frameworks, libraries, or methodologies used in the development process that existed before the project or were created independently.
Third-party software, libraries, or components used in the project are subject to their own licences, which we will disclose in the project documentation.
6. Confidentiality
We treat all client project details, business information, and data as strictly confidential. We will sign a Non-Disclosure Agreement (NDA) on request before any project discussions begin. We will not disclose your project details to third parties without your written consent, except where required by law.
7. Warranties and Liability
We take care to deliver high-quality work, but software by nature can contain bugs. We provide a warranty period after project delivery during which we will fix defects in our work at no additional cost. This warranty period is specified in your project agreement (typically 30–60 days).
Our total liability to you for any loss or damage arising from our services shall not exceed the total fees paid by you for the relevant project. We are not liable for indirect losses, loss of profits, or consequential damages.
8. Client Responsibilities
To deliver projects successfully, we rely on clients to:
- Provide clear requirements, content, and assets on time
- Assign a point of contact who can make decisions
- Review and approve deliverables within agreed timeframes
- Ensure any content, images, or materials provided do not infringe third-party rights
9. Termination
Either party may terminate a project with written notice if the other party materially breaches the agreement and fails to remedy the breach within 14 days of notice. In such cases, the client is liable for work completed to date. Any unused deposit for work not yet started may be refunded at our discretion.
10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.